Shipping policy
Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for important information regarding order processing and delivery times.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Please note that during periods of high order volume, holidays, or promotional events, processing times may be slightly delayed.
Shipping Times
Estimated delivery times are as follows:
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United States: 5–7 business days
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Canada: 5–7 business days
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Australia: 6–10 business days
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United Arab Emirates (UAE): 6–10 business days
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United Kingdom: 5–8 business days
Shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–48 hours to update.
Incorrect Address Information
Please ensure all shipping information is correct before placing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided at checkout.
Delayed or Lost Packages
While we work closely with our shipping partners to ensure timely delivery, we are not responsible for delays caused by the carrier, customs, or external circumstances. If your package appears lost or significantly delayed, please contact our support team for assistance.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team.
Email: support@kiyra.co